Get to know Mike:
Name: Mike Russo
Current title: Senior Vice President and Director of Customer Care at Univest Bank and Trust Co.
What is your specialty or area of focus?
My current role is to grow our already world-class customer care and help us move further into the digital era. I started early in my career taking calls in a call center and continued to learn and understand what great service truly meant over the years. I feel that type of experience of learning from the ground up gave me a unique perspective and passion for customer service.
Tell us about your professional experience
I have more than 20 years of experience in tax and software as well as 26 years in customer service/care. Prior to joining Univest, I was a vice president and customer service leader at Philips Biotelemetry. I have a bachelor’s degree in Business Management from Canyon College.
Are you actively involved in your community?
I currently coach baseball and basketball and enjoy volunteering with my son.
What are your interests outside of work?
I enjoy sports, fitness, reading and, of course, the occasional binge TV watching.
Do you have a favorite quote or motto that you live by?
“Never let the fear of striking out keep you from playing the game.”
I have a 17-year-old son and live in Perkiomenville, Pa.
Univest Bank and Trust Co is Member FDIC.